Resend policy – US Pharmacies

Our Resend Policy applies under specific conditions and is subject to verification and approval. Please read carefully before making a claim.

The Resend Policy applies only if the order was shipped via priority-registered mail.
Resend requests will only be considered when proof of seizure is provided, such as a clear photo of the official seizure letter issued by customs.

If tracking status does not update and no seizure letter is received within 30 days of shipping, the customer may request an internal investigation by our shipping department.
The Quality Control Team will assess the situation and determine the best course of action, including the possibility of a reshipment or partial refund.
If a reshipment is approved, the customer must provide a new, clean shipping address—under no circumstances will a reshipment be sent to the same address where the package was lost, seized, or damaged.

If a domestic package (within the U.S.) does not have tracking updates for 20 days after shipment, we may reship the package.
An investigation will first be conducted with USPS before any reshipment is approved.

Failure to claim the package on time, providing an incorrect address, or failing to follow up on delivery status voids the Resend Policy. We are not obligated to offer a reshipment or refund in such cases.
Before checking out, customers must double-check their shipping details to avoid any issues. All sales are final.
In rare cases, and at our sole discretion, we may offer a one-time courtesy resolution, such as a discount of up to 25% on a future order. This depends on the customer’s behavior and how they approach customer service regarding their claim.

We are not responsible for:

Errors caused by postal services.
Incorrect addresses provided by the customer.
Lost, stolen, or damaged items. Damaged items may be replaced at our discretion—customers must provide clear photos of the package and damaged items for review.
Mishandling of parcels by postal services. Once a package has been shipped, it is at the sole discretion of the courier service.

Multiple orders to the same address will not qualify for the Resend Policy until the first shipment is confirmed as fully delivered. This is to ensure the safe delivery of all products.
Customers must confirm the arrival of any shipments before additional packages are dispatched.
For large orders, we recommend providing multiple shipping addresses—the more addresses provided, the faster all items can be shipped and received.

We reserve the right to provide only ONE full reshipment for ALL products under the Resend Policy.
Reshipments apply ONLY to the U.S. and Europe, excluding the following countries:
- Ireland
- United Kingdom
- Sweden
- Norway
- Finland
- Spain

Customer Service